We take customer satisfaction very seriously. All our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48hrs of receipt of your package. Please contact us via email and provide detailed information if your product was damaged during shipping.
Returns & Exchanges:
CBD Oil Empire offers a 14 day 100% satisfaction guaranty for unopened products. Returns and Exchanges are acceptable up to 14 days from the date you purchased it. Any product returned must be in the same condition you received it and in the original packaging. **Due to the sensitive nature of the high CBD Hemp Oil products (250mg+), all sales of those products are final. NO REFUNDS will be given for these products.
CBD Oil Empire is not responsible for return shipping fees. For more information on submitting a return, please email us at email@example.com